SMS Terms & Conditions

By providing your mobile phone number and opting in to SMS communications from Giraffe Gold, you agree to receive automated text messages from us, including:

• Order confirmations and status updates
• Shipping notifications and delivery confirmations
• Account alerts (round-up pulls, contribution confirmations)
• Portfolio milestone notifications
• Promotional messages and special offers
• Subscription reminders

Message frequency varies by account activity:

• Transactional messages: Sent as needed based on account activity
• Account alerts: Up to weekly (tied to ACH pull schedule)
• Marketing messages: Up to 8 messages per month

Message and data rates may apply. Contact your wireless carrier for details about your plan. Giraffe Gold does not charge for SMS messages, but your carrier's standard rates apply.

You may opt out of SMS messages at any time:

• Reply STOP to any text message from us
• Email support@giraffegoldbar.com with “SMS Opt Out” in the subject line
• Update your notification preferences in the Giraffe Gold app

After opting out of marketing messages, you may still receive transactional messages related to active orders, shipments, or account security. To stop all messages, contact support directly.

Reply HELP to any message for assistance, or contact us at:

• Email: support@giraffegoldbar.com
• Website: www.giraffegoldbar.com

Our SMS program works with all major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, Boost Mobile, Cricket, and others. Carrier support may vary. Giraffe Gold is not responsible for delays or failures caused by carrier issues.

Your mobile number will not be shared with third parties for their own marketing purposes. SMS delivery may be processed by our third-party messaging provider on our behalf. For full details on how we handle your data, see our Privacy Policy.

All SMS communications comply with the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations. By opting in, you represent that you are the account holder or have the account holder's permission to opt in for the phone number provided.

We may update these SMS Terms at any time. Continued use of our SMS program following notice of changes constitutes your acceptance of the updated terms.